Privacy Policy
Effective Date: June 2, 2026 Joe’s Heating Ltd. (“Joe’s Heating,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Request a quote or estimate
- Schedule service, repair, maintenance, or installation
- Contact us through our website, phone, email, or online forms
- Subscribe to newsletters or promotional communications
- Apply for employment opportunities
The information we collect may include:
- Name
- Address
- Phone number
- Email address
- Service address
- Details about your HVAC equipment
- Payment and billing information
- Communication preferences
We may also collect certain technical information automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
Text Messaging and Electronic Communications
By providing your phone number or email address, you consent to receive communications from Joe’s Heating Ltd. regarding:
- Appointment scheduling and reminders
- Service updates
- Estimates and quotations
- Maintenance reminders
- Customer service communications
- Promotional offers and marketing communications, where permitted by law
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly. Standard message and data rates may apply for SMS communications.
How We Use Your Information
We use personal information to:
- Provide HVAC services and customer support
- Schedule appointments and dispatch technicians
- Process payments and invoices
- Respond to inquiries and quote requests
- Improve our website and services
- Send service reminders and maintenance notifications
- Deliver marketing communications where consent has been provided
- Comply with legal and regulatory obligations
Consent
By providing personal information to Joe’s Heating Ltd., you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.