Privacy Policy
Effective Date: June 2, 2026
Joe’s Heating Ltd. (“Joe’s Heating,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Request a quote or estimate
- Schedule service, repair, maintenance, or installation
- Contact us through our website, phone, email, or online forms
- Subscribe to newsletters or promotional communications
- Apply for employment opportunities
The information we collect may include:
- Name
- Address
- Phone number
- Email address
- Service address
- Details about your HVAC equipment
- Payment and billing information
- Communication preferences
We may also collect certain technical information automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
Text Messaging and Electronic Communications
By providing your phone number or email address, you consent to receive communications from Joe’s Heating Ltd. regarding:
Appointment scheduling and reminders
Service updates
Estimates and quotations
Maintenance reminders
Customer service communications
Promotional offers and marketing communications, where permitted by law
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Standard message and data rates may apply for SMS communications.
How We Use Your Information
We use personal information to:
- Provide HVAC services and customer support
- Schedule appointments and dispatch technicians
- Process payments and invoices
- Respond to inquiries and quote requests
- Improve our website and services
- Send service reminders and maintenance notifications
- Deliver marketing communications where consent has been provided
- Comply with legal and regulatory obligations
Consent
By providing personal information to Joe’s Heating Ltd., you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions.
Sharing Information
We do not sell, rent, or trade personal information.
We may share information with trusted third-party service providers who assist us with:
- Payment processing
- Website hosting
- Customer relationship management systems
- Marketing and communication services
- Business operations and technical support
These providers are required to maintain the confidentiality and security of your information.
We may also disclose information when required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies may be used to:
- Remember website preferences
- Track website traffic and usage patterns
- Improve marketing effectiveness
You can modify your browser settings to disable cookies; however, some website functionality may be affected.
Third-party providers such as analytics and advertising platforms may place cookies on your device in accordance with their own privacy policies.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, accounting, or regulatory requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate or incomplete.
To make a request, please contact us using the information below.
Children’s Privacy
Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Information
Joe’s Heating Ltd.
Address: 221 Lake Rd Unit 1 & 2, Bowmanville, ON L1C 4P8
Phone: (905) 434-6788
Email: info@joesheating.ca
If you have questions regarding this Privacy Policy or our handling of personal information, please contact us using the information above.
## Text Messaging and Electronic Communications
By providing your phone number or email address, you consent to receive communications from Joe’s Heating Ltd. regarding:
* Appointment scheduling and reminders
* Service updates
* Estimates and quotations
* Maintenance reminders
* Customer service communications
* Promotional offers and marketing communications, where permitted by law
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Standard message and data rates may apply for SMS communications.